ZUJI is a B2C transaction broker eCommerce website which deals with online travelling. It not only operates in cyberspace, but also a brick-and-mortar setup to complement their business. For example, to let customers to collect air tickets at their ticketing office.
Features
They are Asia Pacific's leading online travel company, and was announced as the Number 1 travel-agency website in Singapore for a third year in a row by Hitwise, the world's leading online competitive intelligence service.
They have many leading partners such as World Choice Travel, IgoUgo, lastminute, Odysia, ShowTickets, Travelchannel.
Key characteristics
Its website provides the following key online services: air-ticketing, cruises-ticketing, booking hotels, rental of cars, co-alliancing with Tokio Marine Insurance Singapore Ltd, with services provided by Mondial Assistance, secure payment systems.
Its major competitors are airticketonsale.com, airfares.com.sg, saveflights.com and p2ptravel.com.
Don't make a hundred trips just to make arrangements for one.
Customers get to gain access to over 400 airlines, 77,000 hotels, 50 car hire companies, 3,000 activities and attractions. The website provides a host of search options for flights, including alerting customers of free stopovers and allows pre-selection of seats on selected flights.
The search engine tracks the lowest return airfares for up to five chosen destinations and alerts customers via e-mail when it hits or betters the amount specified by them.
It also provides e-Newsletter to their members about the latest travel deals and alert them before advertising them to the public.
ZUJI also provies travel tools to help customers prepare for their trip such as useful destination information, a currency converter, global weather forecasts, visa requirements, flight schedules, insurance.
The Flexible Payment Options provided by ZUJI allows customers to pay online through their credit card, or call up the Customer Service Centre and provide the credit card details. Online payment at ZUJI is secured by VeriSign, the global leader in online security for e-commerce payments. Alternatively, consumers can pay in person at the ZUJI ticketing office.If customers are not free to go down to the ticketing office to collect their air tickets, ZUJI provides free ticket delivery for local addresses.
ZUJI has a link on their page that allows you to become part of their affiliate program for no cost. By becoming an affiliate you can earn a small commission for everybody you refer to them that purchases a ticket, reserves a room, or rents a car.
Why not ZUJI?
Booking travel online at travel web sites usually involves a service fee. In most instances it’s not outrageous and is usually around $5 per ticket or booking. But the fees to be aware of are transfer fees when consumers change itinerary or cancel. It can cost customers $100 or more to change after they have booked a flight. And if they want a refund, then it can be very frustrating, as they will likely spend hours on the phone to get to somebody who can authorise it.
A travel web site like ZUJI only searches its own database of available flights, hotel rooms, and car rentals. So the search is restrictive. But consumers will get more search features and booking travel services offered at these sites.
And also because the reduction varies between sites, the quoted rate for the same seat on a flight, or room in a hotel, can vary dramatically and many times from day-to-day. So it not only pays to check and compare other sites, but if consumers have the time to do it often.
Conclusion
Booking travel online is big business these days and on the plus side puts a lot of power in the hands of the consumer to reserve their own travel arrangements.
The travel industry continues to adjust to the advantages of the Internet. Billions of dollars have been invested in online travel booking systems, and new players continue to enter the market every year.Therefore in order to stay competitive, ZUJI believes that their customer-centric travel products and user-friendly website sustains their leadership position as a trusted online travel agent.
Discerning travellers are increasingly planning trips to their favourite holiday destinations online with the click of a mouse. According to ZUJI's travel report, 90% of flights booked on ZUJI Singapore in Q4 2007 were paid for in real time, online over the Internet. With the rise in online transactions, customers endorse ZUJI as a trusted medium for their travel needs.
